Service and Repair Center

Before you send your ATN product in for Service or Repair,
check out our troubleshooting and FAQ sections that can help you get your device up and running quickly.

­­­­­­­­­­­­­­­­­­­­­REQUEST SERVICE

If your ATN product fails to perform in any way, and you have tried the Troubleshooting and FAQ tips. Please follow these instructions to initiate a service request:

  1. Remove mounting rings, covers, and all other accessories from the product.

  2. Record the serial number of the product and keep it where you can find it if needed.

  3. Print this confirmation page and include with your shipment.

  4. If possible, ship the product in its original packaging, as this is the safest method.

  5. Be sure to wrap the package securely and use filament strapping tape on the outside.

  6. If possible, ship by a traceable parcel service. Please insure the shipment against loss.

  7. Ship to: ATN Service Center, RMA-XXXXX, 1341 San Mateo Ave, South San Francisco, CA 94080

  8. Please obtain the RMA number by filling out the below form.

RMA FORM
RETURN ADDRESS
I APPROVE REPLACEMENT OF MY PRODUCT WITHOUT CUSTOMER SERVICE CONTACTING ME *

NOTE: REPLACEMENT WILL BE AN EQUIVALENT OR BETTER MODEL THAN ORIGINAL MODEL SENT IN FOR SERVICE. THE REPLACEMENT MAY NOT MATCH THE FINISH/PATTERN OF THE ORIGINAL PRODUCT.

DESCRIBE WARRANTY REQUEST *

* I consent to the processing of my personal information to initiate a warranty service repair and to receive email and telephone communications regarding this warranty service repair.

Ticket has been submitted

Thanks for contacting ATN. We will reply as soon as possible