The ATN Warranty and Repair Payment Center is a safe and secure online location where you can pay for your warranty, repair or upgrade service in a quick and easy manner. All major credit cards are accepted for payment. If you have any questions or need additional help, please contact our customer support line at 1-800-910-2862.
ATN REPAIR & RETURNS CENTER
For all repairs or returns you must have a Return Merchandise Authorization or RMA.
How do I receive a Return Merchandise Authorization?
To receive an RMA please fill out the fields below.
Once completed you will receive an e-mail with an RMA number (example: RMA-000000).
This number must go on the box that is being sent back to ATN.
Please send all repairs or returns with RMA numbers to American Technologies Network
Attn: Warranty RMA (please add your RMA number here)
1341 San Mateo Ave., South San Francisco, CA 94080
Once we receive your device an associate from ATN will be in contact with you.
What is the processing time on returns?
14—21 day business days.
Can I upgrade my product to another item?
Yes, it is possible to upgrade your current device to a new device.
How do I receive a refund?
A refund can be given up to 10 business days from the time you receive the package. After 10 business days a credit may be given.
Some Restrictions Apply. Shipping, handling, and C.O.D. charges are non-refundable. Return shipping and insurance costs are the responsibility of the customer. No returned packages will be accepted freight collect or C.O.D. American Technologies Network, Corp. is not responsible for returned merchandise that is damaged in shipping.
Items received by American Technologies Network, Corp. that have been damaged as a result of inadequate packaging, misuse, neglect and or other obvious physical damage will be returned to the customer. Refund or credits will be adjusted accordingly in the event that American Technologies Network, Corp. issues a refund. Special orders, closeouts, and products sold ‘as is’ cannot be returned.
American Technologies Network, Corp. reserves the rights to refuse merchandise, return the merchandise, or charge a 15% restocking fee under the following conditions.
Merchandise was received after the ten day trial period without prior authorization. 10-day period begins once the merchandise is received by or for the customer from the shipping carrier until the time that American Technologies Network, Corp. receives the merchandise back at its facility. The merchandise was incomplete, damaged, obviously used or scratched. The merchandise shipped was improperly packaged. The merchandise was ordered but delivery was refused by or for the customer.