THOR LTV 160 3-9x

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ATN Support Center

Contact us

Thank you for being an ATN customer.

We understand that sometimes things don’t work as you intend and that is why we want to provide the best customer service experience possible. You can obtain support by submitting an online ticket via the provided form. If you select this method of communication, we will do our best to respond to your query within 1 business day.

If you would like to talk to a customer service agent about your issue or questions please call us at 1-650-989-5100, Monday-Friday from 10am EST to 7:30pm EST, Saturday-Sunday 7am PST to 4:30pm PST.

Register your product

By registering your product, you are accomplishing several things. Doing this registers your warranty and you are signing up to receive communications from ATN, when new firmware updates are available. We regularly release firmware updates for your device in order to improve system performance and operation. Please stay up to date and register your product.

How to Videos

Not everyone likes to read the manual, but in order to operate an ATN Smart device certain steps need to be taken. This is why we have created several How to Videos to provide visual instructions, in order to enhance your experience with the ATN family for Smart HD products. This includes Firmware updates, using various features and connecting ATN smart accessories to your ATN Devices.


You can find latest firmwares for your device in our ATN Update Center. (firmware being the built-in software that controls your devices)


Detailed user guides to review the functions and features of your device.


You can find the answers to the most often asked questions about Night Vision and Thermal Imaging Optical Devices

Additional Resources

If you need immediate support after hours or on the weekends, we suggest joining the ATN Smart HD Owners group on Facebook.
There you will find thousands of avid users of ATN products. That can help answer most questions and or provide additional troubleshooting advice to resolve the issue you are experiencing or answer any questions you might have about your ATN Device.

Dallas Store

3000 Grapevine Mills PWKY
Space #133 Grapevine, TX 76051

Austin Store

2901 S Capital of Texas Hwy
Suite N02, Austin, TX 78746

Houston Store

5015 Westheimer Road
Suite A1192, Houston TX 77056

Atlanta Store

5900 Sugarloaf Pkwy
Suite 513, Lawrenceville GA 30043

Chicago Store

GAT Guns Store 970 Dundee Ave
East Dundee, IL 60118

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